Lead Front Desk Receptionist

Indonesia Cargo · 📍 Samarinda · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 18.000.000 – Rp 24.000.000 per month
Indonesia Cargo is seeking a highly organized and customer-focused Lead Front Desk Receptionist to join our team in Samarinda. In this role, you will be responsible for managing the front desk operations, ensuring a seamless experience for our clients and guests. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work under pressure.

📋 Tanggung Jawab Pekerjaan

Manage and coordinate front desk operations, including check-in/check-out processes, guest inquiries, and reservations.,Provide excellent customer service and support to clients and guests, ensuring their needs are met promptly and efficiently.,Maintain accurate and up-to-date records of guest information, including check-in/check-out times, room assignments, and special requests.,Handle and resolve guest complaints and concerns in a professional and courteous manner.,Coordinate with other departments, such as housekeeping and maintenance, to ensure smooth operations and timely resolution of issues.,Monitor and maintain the cleanliness and organization of the front desk area, including reception area, guest book, and other related materials.,Assist in training and mentoring new front desk staff to ensure consistent service quality.,Stay updated on company policies, procedures, and industry trends to provide accurate information and support to guests.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field.,Minimum of 3 years of experience in front desk receptionist or customer service roles, preferably in the hospitality or logistics industry.,Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.,Strong attention to detail and the ability to work accurately and efficiently in a fast-paced environment.,Proficiency in using computer systems and office software, such as Microsoft Office.,Fluency in English and Bahasa Indonesia is required.,Ability to work well under pressure and meet tight deadlines.,Valid SIM (Surat Izin Mengemudi) and clean driving record.

🛠️ Keahlian

Customer serviceProblem-solvingTime managementMultitaskingTeamworkAttention to detailCommunication skillsComputer literacy
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